To avoid confusion, misunderstanding and delay, please read the following carefully. Getting the administration right at ‘the front end’ is very important for a successful and trouble free job.
Before we can start to process your order we require:
- An Official Purchase order, clearly confirming the full and final specifications, and clearly signed. Quote the Designease Estimate Number on which it has been accepted, and clearly itemise any variances. Give the full delivery address including relevant manes and departments.
- Final suitable artwork to be supplied to us in either Quark Express 4.31 or Illustrator 9.0 Formats. Artwork must be provided to us on Disk, sent through E-mail or down the ISDN line. A hard copy must be sent by mail showing print positions and sizes.
- All approved paper proofs or mock-ups must be returned. These must be signed and dated as approved. Any amendments must be clearly shown and initialled.
- Prepayments to be made from new customers. Company cheque/debit card (except American Express or Diners Club). A surcharge for credit card payments will apply.
- Delay in providing the above will affect delivery dates.
- Once an order has been placed in production it may be difficult to make amendments. Any amendments required must be made officially in writing quoting your order number. Verbal Instructions cannot be accepted. Amendments at this stage may incur additional costs
Order Acknowledgment
When your order is processed the order acknowledgment will be sent to you confirming the product details, quantity, price and anticipated delivery date. Please check this carefully for any variation to your expectations.
Please note, the above does not supersede our terms and conditions which are shown on the reverse of the Order Acknowledgment.